INTRODUCTION

This is our privacy notice which is designed to inform you about how we gather, use and process your personal data. Any personal information which you provide to us will be treated strictly in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Acts 1988-2018.

This privacy notice may be updated from time to time, so please check back for any updates.

DATA CONTROLLER

The relevant data controller is determined by the type of data processing and the part of the business you (the ‘data subject’) are interacting with. In the majority of cases data processing in relation to commercial, lettings, new homes and residential will fall under Brennan Busteed as data controller There may be some exceptions to this depending on the type of data processing involved. Our company collect, process, and share personal data both as data controller and in some instances as joint data controllers.

THE PERSONAL DATA WE PROCESS

Buying or selling a property

We require the following information from vendors and purchasers. Name, address, email, phone number, area of interest, purchasing position, proof of address, proof of name, proof of funds (purchasers), reasons for sale, property photographs, bank details, lender, solicitor.

Identity Verification

As part of our legal obligations, we are required to verify your identity to provide some of our services (e.g. property purchase, sales etc). We may do this via the ID Pal app. The app provides a secure way for our clients to provide us with their ID documents. ID Pal use facial recognition (biometrics) to verify identity documents. ID Pal are a third-party provider which we select very carefully. Closed Circuit Television (CCTV)

Valuations

To value your property, we will need your name, address, phone number and email address. If you request us to share this valuation with anyone e.g. bank, solicitor, we will require their details.

Complaint or Enquiry Handling

We will require the following details to handle your complaint/enquiry – name, address, email address, phone number, details relating to query.

Website Related Data

We collect and analyse certain statistical information about the use of our website including:

The Internet Protocol (IP) address from which you access the website in a format that does not enable us to identify who you are. the previous webpage from which you accessed the website. the identity of any search engine used to access the website, and any search terms used. the type of browser, device and operating system used to access the website.
The date and time of your access to the website.
A list of all the pages visited while on the website; and the page you exit the website from.

HOW WE COLLECT PERSONAL DATA

We collect personal data in several ways.

Directly from you - Most of the data we process has been collected directly from you including when you:
- Engage our services (to buy, sell or let a property)
- Visit our website.
- Give us feedback
From a third party
- Analytic providers e.g. google analytics.
- Your data may be provided to us by someone close to you who is engaging our services. For instance, if a person provides a proof of name document which is in joint names. Out of courtesy we ask that individuals ask the permission of joint name holders before providing these

THE PURPOSE OF PROCESSING YOUR INFORMATION

Liaising with you prior to your decision to engage us to provide property services to you or on your behalf.
Carrying out estate agency activities on your behalf or in connection with a property which you own or are interested in acquiring, letting, or bidding for Operating the Website.
Responding to any questions or queries that you send to us.
Carrying out research using aggregated and anonymised data which may be required to analyse trends in the property market in Ireland.
Complying with legal obligations.
Preventing and detecting fraud or loss.
Sending you property industry related newsletters and information.
Carrying out customer satisfaction surveys and sending you promotional materials, subject to any preference that you express.
Carrying out statistical analysis of the property market in Ireland, including in relation to the status of buyers and property prices.

DATA RETENTION

We will not hold your data for longer than is necessary. We will retain your personal data for the duration of your engagement with us and for such a period, after your contract ends as is necessary to comply with our obligations under applicable law and, if relevant, to deal with any claim or dispute that might arise relating to your contract.

Where you do not enter a contract with us, we will only retain your information for so long as is necessary to comply with our obligations under applicable law and, if relevant, to deal with any claim or dispute that might arise relating to our interactions with you each of our marketing communications will contain an opt out or unsubscribe so that you are fully in control of how we communicate with you.

DATA SHARING

We engage several third-party processors (in the form of systems, software or physical companies). In some cases, this involves sharing your personal data with the following:

Service providers: We may need to share personal information with our service providers to assist us to provide our services to you. If there has been a breach of contract (or otherwise) we may also share personal information with our legal advisors. All our service providers are obliged to keep your personal information safe and secure.
Business Transfer: Where our company and/or its assets may potentially be or have been acquired, we may need to transfer your personal information to the new or prospective owners.
Legal and safety: In certain instances, we may share information where we reasonably believe that it is necessary for legal reasons, to defend our legal rights, to enforce our terms of use or to protect our rights, property, users, customers, or the safety of any person. We may provide personal information to regulatory or other authorities where we are required by law.
Other: We will share your information with a third party other than a service provider where you have given your consent for us to do so.

LEGAL BASIS FOR PROCESSING DATA

The legal basis we rely upon for our primary business activity is processing necessary for the performance of a contract.
Processing necessary for Brennan Busteed to pursue its legitimate interest (e.g. CCTV, requesting proof of funds).
Processing that is required under applicable law (e.g. Revenue/PRSI).
We process sensitive data with your explicit consent (Article 9, 2 (a) GDPR, Section 50 of the Data Protection Act 2018).

YOUR DATA PROTECTION RIGHTS

Under data protection law, data subjects have certain rights. Subject to certain restrictions, which are set out below, you can exercise these rights in relation to your personal data we process.

The right to be informed about the processing of your personal data.
The right to access your personal data
The right to rectification of your personal data
The right to erasure of your personal data
The right to data portability
The right to object to processing of your personal data.
The right to restrict processing of your personal data.
Rights in relation to automated decision making, including profiling.
You have the right to complain to the Irish Data Protection Commission www.dataprotection.ie and to seek compensation through the courts.

We reserve the right to request you to provide additional information to enable us to identify your personal data and/or to verify your identity.

RESTRICTION OF DATA SUBJECT RIGHTS IN CERTAIN CIRCUMSTANCES

Article 23 of the GDPR allows for data subject rights to be restricted in certain circumstances. In addition, the 2018 Act contains certain provisions dealing with the restriction of rights of data subjects, in particular Sections 59, 60 and 61, which give further effect to the provisions of Article 23. Further information can be found here.

DATA TRANSFERS ABROAD

We generally store personal data on servers located inside the European Economic Area. However, in certain cases it may be necessary for us to transfer certain information to servers located outside of the EU. It is important to be aware that the privacy protections in certain jurisdictions may not be equivalent to those in Europe but we will only transfer your information outside the EEA where permitted by law and ensuring that it is subject to appropriate protections.

GOVERNING LAW AND JURISDICTION

All issues regarding this website are governed exclusively by Irish law and are subject to the exclusive jurisdiction of the Irish courts.

GENERAL

Generally, you are not under a statutory or contractual obligation to provide us with any personal data. However, sometimes personal data is required for us to comply with our obligations under applicable law and to provide services to you and, if you do not provide us with the required data, then we may not be able to provide you with our services.

Delay or failure on our part in enforcing any of our rights shall not constitute a waiver by us of our rights and remedies. If any part of this Privacy Notice is held to be invalid or unenforceable, the validity or enforceability of the remainder will not be affected.

HOW TO CONTACT US

If you have any questions about this notice, our practices relating to the website or you’re dealing with the website you can contact us at brennanbusteed.ie.

If you are not satisfied with our response, you have the right to make a complaint to the Irish Data Protection Commission at www.dataprotection.ie.

This privacy notice was last updated 08.08.2025